Faq

FAQ

Where are you located?
Our warehouse is located at 12251 SW 128th Court, Unit 101, Miami, FL 33186. Please note our warehouse is not open to the public and is available by appointment only.
Is it possible to see the items in person before I place an order?
Of course! Warehouse visits are available by appointment only Monday through Friday from 10:00 AM to 2:00 PM. Please shoot us an email at allie@kulgra.com to make an appointment.  
I'm looking for a particular item but I don't see it on your website. Can you build or source custom pieces?
Of course! Please send an email to allie@kulgra.com so that we may discuss the details.
Are your rentals customizable to match my event color scheme?
Many of our items are customizable, and will be noted as such on the product page. 
What if my order doesn't meet the minimum for delivery? Can I pick them up myself?
Yes! Orders that don't meet the minimum for delivery can opt to pick up from our warehouse in Miami, FL. 
What are your delivery fees?
Our standard delivery fee is a flat $175 fee or all deliveries within 25 miles of our warehouse. Orders outside of the 25 miles will incur an additional $2.50 /mile.
What is the minimum order amount for delivery?
The minimum order amount to qualify for delivery is $500.00. 
Please note that if you are a customer using Kulgra for a full suite of signage, decor and rentals, you may qualify for delivery based on the sum of your rental invoice and manufactured items invoice. Contact allie@kulgra.com with any questions.
What is included in the delivery fee?
That fee includes the delivery, assembly, setup, breakdown, and pickup of your rental items by the Kulgra Rental team.
How long is the rental period?
The rental period for each product is 24 hours. Need it longer? We're happy to work with you to find a solution that fits your needs!
When is payment due for my rentals?
A 50% deposit is required at booking, with the remaining balance due 3 days before your event. Failure to pay on time will result in cancellation and forfeiture of your deposit.